AI in Hospitality: Insights from Mohammad S A A Alothman on Transforming Guest Services
Artificial intelligence is stirring things in the fast-paced world of hospitality, reconfiguring how hotels and restaurants run and serve guests. With its benefits ranging from smooth check-in processes to the tailored recommendations of the perfect guests, AI's impacts on creating seamless experiences are uncountable, believes Mohammad S A A Alothman , pioneer of AI-driven solutions who looks into an evolution where technology elevates the core objective of hospitality: guest satisfaction. As the CEO of AI Tech Solutions , he provides his expert opinion on this topic. Enhancing Guest Experience via AI-driven Personalization Today, hospitality groups can leverage AI to deliver the promise of personalization for interactions that occur before someone even enters the door of the place. Data will enable tracking of preferences that guests carry with them at check-in, their histories, previous stays, and special requests - and they all mean guests will know when gues...